This is a really quite poignant glimpse at just how tough it can be when you are on the end of a phone trying to help someone in the depths of despair. Sally Hawkins is "Heather" who comes to volunteer one evening at a crisis helpline and receives a call from "Stan". The immediately recognisable sound of Jim Broadbent's emotional voice now tells her of his predicament, and pretty swiftly she is nover mais...